FAQ – Frequently Asked Questions
Ordering & Payment
1. How do I place an order?
Simply browse our store, add items to your cart, and proceed to checkout. Once your order is complete, you will receive a confirmation email with your order details.
2. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other payment methods as displayed at checkout.
3. Can I cancel or change my order after placing it?
We process orders quickly, so if you need to make a change, please contact us within 24 hours. Unfortunately, once an order is in production, changes or cancellations may not be possible.
Shipping & Delivery
1. How long does it take to receive my order?
Most orders are processed and shipped within 2-5 business days. Delivery times vary based on your location and the shipping method you select. Standard shipping usually takes between 7-10 business days.
2. Do you ship internationally?
Yes! We offer international shipping. Shipping times and rates vary based on the destination. You can view options at checkout.
3. How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to track your shipment.
Products & Sizing
1. How do I know what size to order?
We include a sizing chart on each product page to help you choose the right size. If you’re unsure, feel free to reach out to us for additional guidance.
2. What type of printing do you use?
We use high-quality direct-to-garment (DTG) printing through our partner, Printify, ensuring long-lasting designs with vibrant colors.
3. What materials are your products made of?
Our products are crafted from premium materials, such as cotton and polyester blends, to provide both comfort and durability. Specific materials are listed on each product page.
Returns & Exchanges
1. What is your return policy?
We offer returns and exchanges within 30 days of receiving your order. Items must be unworn and in their original condition. Please contact us to initiate a return.
2. Can I exchange my item for a different size or color?
Yes, we allow exchanges for different sizes or colors, depending on availability. Contact us within 30 days of receiving your item to arrange an exchange.
3. What if I receive a damaged or incorrect item?
We apologize for any inconvenience! If you receive a damaged or incorrect product, please contact us immediately with your order number and a photo of the issue, and we will resolve it as quickly as possible.
Customization & Special Orders
1. Can I customize my order?
At this time, we do not offer custom designs. However, stay tuned as we may offer this service in the future!
2. Do you offer bulk or wholesale orders?
Yes, we offer bulk and wholesale options for certain items. Please contact us at support@marinersthreads.com for more information.
Printing & Production
1. Who prints your products?
Our products are printed through Printify, a print-on-demand service. They work with a network of high-quality print providers to produce and ship your order.
2. Why did I receive multiple packages?
If your order contains items from different print providers, they may be shipped separately. Don’t worry, you’ll receive tracking information for each shipment.
Other Questions
1. How can I contact you?
You can reach us through our Contact Us page or email us at support@marinersthreads.com. We’ll get back to you as soon as possible.